Manage and oversee service operations across the assigned geographical area.
Ensure timely and effective resolution of customer service requests and complaints.
Monitor service centre performance, productivity, turnaround time, and service quality.
Supervise and support Service Managers, Service Executives, and service teams.
Ensure adherence to company service policies, processes, and quality standards.
Track pending service requests, repeat complaints, warranty claims, and escalations.
Coordinate with Sales, Operations, Accounts, and other departments to resolve customer and operational issues.
Monitor spare parts availability, service tools, and resource utilization.
Analyze service performance reports and identify areas for improvement.
Conduct regular visits to service centres and evaluate operational performance.
Develop action plans to improve customer satisfaction and reduce service turnaround time.
Handle major customer escalations and ensure timely closure.
Train, guide, and motivate service team members to achieve service targets.
Monitor service costs and ensure efficient utilization of manpower and resources.
Prepare and submit periodic service performance reports to management.
HEAD OFFICE
Kerala
INDIA
Bachelor's degree in any discipline.
Diploma/Degree in Engineering, Electronics, Electrical, Mechanical, or a related field will